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Services in alternative formats

We want you to be able to communicate with us as easily as possible. We understand you might need a choice in how you received your correspondence and how you make contact with us.

Induction loops

If you find hearing difficult, you'll be pleased to know that all of our branches have hearing loops fitted at their counters. The loops let you hear our staff more clearly with your hearing aid.

Different formats

If reading standard print is difficult for you, we can help too. We provide you with a choice as to how your correspondence is presented. We can offer:

  • Large print (as recommended by RNIB)
  • Braille
  • Audio CD

The attached pdf explains fully how we can help you and you can register to receive your correspondence in a different format.

Auxiliary aids

If you need practical help you can request one of our cheque or debit card templates.

Sign language interpreters are available upon request (if you require this service, please contact your local branch giving at least two weeks' notice).

Chip and signature cards are available to order for customers who are unable to use a PIN due to their disability.

Text Relay

We offer the Text Relay service for people who find it hard to talk or difficult to hear our staff using standard phone lines.

If you have a 'text phone' you can call us on 18001 0845 9 724724*.

To help us improve our service we may record or monitor phone calls.

Online & Telephone Banking

Many of our accounts also offer telephone & Internet banking, handy if you'd prefer to manage your accounts from the comfort of your home.

Useful Information