Security & Privacy

Quick Reference Contact Details

For assistance with

Contact details and availability

Reporting Fraud

Credit card:

0845 602 1582* - 24 hours a day. 7 days a week

Debit card and all other types of fraud:

704 207 8054* - 24 hours a day. 7 days a week

Technical Support

0845 600 4388*   - 7am -11pm Monday to Saturday and
                            9am - 9pm Sunday.

Lost or Stolen Cards

Debit card:

0845 972 4724*    - 8am - 8pm Monday to Saturday and
                             8am - 6pm Sunday
+44 (0)1908 237963 from abroad

Credit card:

0845 602 1582*    - 8am - 8pm  Monday to Saturday and
                             8am - 6pm Sunday

+44 (0)1512 648 725 from abroad

Suspicious emails

We will never send you an email asking you to enter or verify your Online Banking or personal details.  If you receive an e-mail asking you to confirm your Online Banking log on, card or personal details, please do not reply as it will be fraudulent.

We would be grateful if you could forward any suspicious emails to phishing@#

We investigate every report, though are not be able to guarantee a response to each email received.

If you think you've responded to a scam email or given your details out to the wrong people, please call our Online Banking Helpdesk on 0845 600 4388* (7am-11pm Monday to Saturday and 9am-9pm Sundays).

*Call charge information


For more information on Santander's security and privacy measures, please choose from any of the links below:

> Security Centre
> Online Banking Guarantee
> Data Protection and Privacy
> Cookie Policy
> Santander Secure (Fraud / SCL)
> Proof of Identity - Personal
> Proof of Identity - Business